Privacy Policy

1. Who We Are

Ecom Roster ("we", "us", "our") operates the website ecomroster.com. We are a marketplace that connects ecommerce professionals ("Experts") with clients seeking consultation services. This policy explains how we collect, use, and protect your personal data.

2. Information We Collect

We collect information that you provide directly to us:

• Account information: name, email address, and password when you create an account
• Profile information: professional bio, photo, areas of expertise, and session pricing (Experts only)
• Payment information: processed securely by Stripe. We do not store your full card details on our servers
• Booking information: session details, scheduling preferences, and client notes
• Communications: emails and messages sent through the platform

We also collect information automatically:

• Usage data: pages visited, features used, and interactions with the platform
• Device information: browser type, operating system, and IP address
• Cookies: used for authentication, preferences, and analytics (see Section 7)

3. How We Use Your Information

• To provide and maintain our marketplace platform
• To process payments and facilitate bookings between clients and Experts
• To send booking confirmations, reminders, and important service updates
• To display Expert profiles publicly to potential clients
• To improve our platform and develop new features
• To prevent fraud and ensure platform security
• To comply with legal obligations

4. Payment Processing

Payments are processed by Stripe. When you make a payment, your card details are sent directly to Stripe and are not stored on our servers. Expert payouts are handled through Stripe Connect. Please refer to Stripe's privacy policy for information on how they handle your payment data.

5. Scheduling

We use Calendly to facilitate session scheduling. When you book a session, your name and email are shared with Calendly to create the calendar event. Please refer to Calendly's privacy policy for details on how they handle your data.

6. How We Share Your Information

We do not sell your personal data. We share information only in the following cases:

• Between clients and Experts: to facilitate bookings (e.g. name, email, session notes)
• Payment processors: Stripe, to process transactions
• Scheduling providers: Calendly, to manage session bookings
• Legal requirements: if required by law, regulation, or legal process

7. Cookies

We use essential cookies to keep you signed in and maintain your session. We may also use analytics cookies to understand how the platform is used. You can control cookie settings through your browser preferences.

8. Data Security

We take reasonable measures to protect your personal data, including encryption of data in transit (HTTPS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@ecomroster.com.

10. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial record-keeping purposes.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of the platform after changes constitutes acceptance.